| Department: | Little Rock, Arkansas |
| Position: | Service Technician - Field |
| Job ID: | 37 |
| Job Type: | Full-Time |
Job Description
If you are a skilled automotive mechanic and are looking for a rewarding career with a solid and established company, join the Wiese team today! We are looking for a Forklift Field Service Technician to travel to customer locations and repair their material handling equipment. You will act as the point of contact between the company and our customers and will represent the company in the most positive and professional light as you provide the best in mechanical services and customer service. As a Forklift Field Service Technician, you will repair and upgrade a wide range of material handling equipment, including forklifts, aerial lifts, utility vehicles, floor care equipment and dock & door equipment.
Job Responsibilities
As a Forklift Field Service Technician, you will provide professional, timely and accurate repair of customer equipment and machinery. You will be responsible for three primary duties for each repair call you make: you will repair equipment, complete and submit all documentation and data via your computer and create excellent relationships with the customers you serve. As a Forklift Field Service Technician, you will manage your job as though it were a small business. You will be dispatched to jobs from your home using a company van and will coordinate and report on your jobs via laptop and cell phone (both provided by the company). In your role as a Forklift Field Service Technician you may have 10-12 open jobs at any given time and you must know when the parts are scheduled to arrive and when you will need to return to the job site to finish each job.
Your specific duties as a Forklift Field Service Technician will include:
- Troubleshooting customer equipment problems and conferring with and getting approval from customer before making repairs
- Getting digital signature from customer when job is completed
- Completing each repair job in a timely, efficient and professional manner
- Documenting all job info using laptop computer, including time, job code, repair code and changes to your parts inventory
- Maintaining your own parts inventory based on the parts you carry in your van (taking counts of parts, tracking part usage and restocking inventory as needed)
- Obtaining parts from other sources (including other Forklift Field Service Technicians) as needed
- Completing and submitting all required paperwork
- Providing the best possible customer service, including offering additional Wiese services, added-value items and equipment based on potential customer needs
- Embodying Wiese's culture of providing the best and most responsive customer service possible, consistently maintaining your integrity, ethics and accountability as well as dedicating yourself to functioning as a helpful, respectful and vital member of our team
- Managing your workload effectively
- Following all company policies and procedures, particularly those involving safety
Job Requirements
There are no minimum education requirements for the Forklift Field Service Technician position. The important thing is that you have strong mechanical skills and a personal drive to learn and to improve yourself and your skill sets. The Forklift Field Service Technician position is also an excellent option for you if you have completed an electrical engineering program at a school such as ITT Tech, since so many of the material handling vehicles we service contain onboard computer systems.
Specific qualifications for the Forklift Field Service Technician position include:
- Strong automotive mechanical or electrical engineering skills
- Excellent verbal and written communication and interpersonal skills
- Valid driver's license and a clean driving record
- Ability to provide your own hand tools (some specialized tools will be provided by the company)
- Solid computer skills, particularly data entry
- Strong multitasking and time management skills
- Exceptional analytic skills
- Ability to lift 50 pounds or more and to crouch and/or crawl in confined areas
Benefits
Your benefits package as a Forklift Field Service Technician will include:
- Health, dental and vision coverage
- Life insurance
- Accidental Death & Dismemberment insurance
- Voluntary short and long-term disability coverage
- 401(k) with company match
- Profit sharing
- Biannual bonus opportunities
- Flexible spending for healthcare and for dependent care
- Vacation
- Sick days
- Paid holidays
- Tool insurance
- Paid safety gear
- Company van with fuel card
Company Overview
Wiese USA was founded in 1944 and continually strives to be recognized as the best solution for material handling needs and to treat our customers as we would want to be treated. Today, under the leadership of Chip Wiese, we lead the industry as one of the nation's largest and oldest Caterpillar Lift Truck Dealers with Team Members employed throughout the Midwest and Mid-South. Our Wiese Culture, Vision and Values are the means by which we evaluate our success. As we grow, we are looking for new Team Members who will embrace our values and commit to being the best in all areas of our business with a heightened emphasis on our hallmark - delivering unmatched service and satisfaction to our customers through the development of authentic relationships. As we seek new ways to add value for our customers, we always need talented individuals who will continue the legacy of Wiese.
Turn your mechanical skills into a rewarding new career! Apply now!
